Today I am angry -- really angry! For only the second time in my life I ordered some merchandise from a banner ad on a legitimate website. It was for (oh my God) a new teeth whitening product. It was a great deal! $4.95 trial offer. The company is Pure Essentials, 181 Marsh Hill Road, Orange, CT 06477 (877-546-0535)
14 days later I was charged $89 and one week later $93.95. Woah! That doesn't sound like a $5 trial.
I called the company only to get a "our company hours are 9:00 to 5:00 Monday through Friday. I called this morning, only to be told, "oh, you must not have read the terms of the trial offer..." I said, "obviously not, what font were they printed in and on what page of your offer?" There was no answer.
I told the lady that if they did not refund all of my money I would Twitter, Blog, call every secretary of state and Better Business Bureau I could.
After making me three other "special deal offers" for as low as $29.95, she agreed to refund my money -- if I mail back the tubes of teeth whitener, return-receipt requested, watch my email, then call the number and give them my credit card so they can refund: likely 30 to 60 days.
I then called my credit card company and they told me that they have hundreds of complaints against Pure Essentials, Brite Teeth Pro.com and Cleanwhite.info. They suggested I follow the instructions and if I did not get a refund in 30 days to call them -- they will then turn it over to fraud.
No wonder consumers trust The Internet less and less. No wonder complete Opt-In is the way to go. Consumers need to not only feel they are in control, but they need to BE in control.
What a fool am I. I will likely get my money back because I am aggressive and angry, but I can't imagine how much money Pure Essentials is making off of fraudulant, bogus, sneaky promotions.
Have you been burned like this? Share your examples.
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